| Frequently Asked Questions
Q. How much does a brace cost? Q. How do I order if I am not from the United States of America? A. You can either visit our International partners at here
or contact the International department at ++ 1-760-734-4729. Q. How do I order replacement parts? Can I order them online? A. Replacement parts can currently be ordered either by returning it to the original place of purchase or by calling customer service directly at 800-336-6569. International customers please contact the International department at ++ 1-760-734-4729. Q. I tore my ACL, MCL, LCL, or Meniscus, what do you suggest? A. DonJoy makes several functional braces to address instabilities
in the knee joint from the custom Defiance to the Playmaker. Since many
of these braces are sold by prescription only, we suggest patients seek
advice from their medical provider to ensure they get the correct brace
for their specific condition. Of course we are always available to answer
your questions. For further information, check our product detail pages
here
or contact our Customer Service Department at 800-336-6569. International
customers please contact the International department at ++ 1-760-734-4729.
Q. Do you have a field representative in my area? A. DJO Incorporated has over 600 sales consultants. For DonJoy sales
consultants, please click here, for AirCast/ProCare sales consultants please visit our
sales reps page, or contact Customer Service at 800-336-6569 to find
the nearest sales consultants in your area. International customers please
contact the International department at ++ 1-760-734-4729. Q. I have a product specific question. Where do I need to go? A. You will find most of our products online. Click here to select the product that fits you best. If you have further questions, you can either email your question to the Webmaster, call our Customer Service at 800-336-6569, or contact your nearest sales consultants here. For International customers, please contact the International department at ++ 1-760-734-4729 or one of our International distributors. Q. What kind of warranty do your braces come with? A. The warranty period depends on the product. Please check our
returns page or contact our Customer Service at 800-336-6569. International
customers please click here or contact the International department at ++ 1-760-734-4729. Q. What is the difference between all these braces? A. DJO Incorporated manufactures an array of products, including knee braces, walking braces, ankle braces, upper extremity braces, and cold therapy products. Please check our product pages to read more about specific products. For AirCast products click here, DonJoy products, click here. For ProCare products, click here. Since many of these braces are sold by prescription only, we suggest patients seek advice from their medical provider to ensure they get the correct brace for their specific condition. Of course, we are always available to assist in selecting the right brace. Call our Customer Service at 800-336-6569, or contact your nearest sales consultants here. International customers please contact the International department at ++ 1-760-734-4729. Q. How can I find a specific product on DJO's Website? A. For AirCast products, click here | For DonJoy Products - click here | For ProCare Products - click here If you have trouble finding what you are looking for, contact our Customer
Service at 800-336-6569. International customers please contact the International
department at ++ 1-760-734-4729. BRACING: ACL, PCL AND CI INJURIES Q. Functional knee braces come in three variations: ACL, PCL and
CI. What is the difference between the three and how do I determine which
I should order? The most common ligament injury is a tear of the anterior cruciate ligament
or ACL. The second is damage to the posterior cruciate ligament or PCL,
while the third is a combination injury to both the ACL and PCL ligaments
(Combined Instabilities or CI), usually caused by a major trauma to the
knee joint. Because each of these injuries creates specific indications
in the joint, we apply the appropriate leverage forces to support the
affected ligament. Therefore, when an ACL is torn, we recommend an ACL
specific brace. This brace will supply the appropriate force loads to
control any anterior tibial movement that the ACL itself would usually
control. Likewise, a PCL or CI brace will address the distinct needs of
these injuries. Q. When treating Osteoarthritis (OA) with a Defiance OA
, how much load or unload is appropriate? Q. What is the ideal bracing choice for the patients who do not need or cannot tolerate a brace as rigid as the Defiance for treating OA? A. The perfect brace for these individuals is the OAdjuster. An off-the-shelf brace, it can be molded and shaped to a patient's leg without compromising the functionality of the product. This unique brace features an adjustable frame that can vary the force applied to the knee, thereby treating unicompartmental osteoarthritis. It is also a double upright brace that can accommodate for ligamentous instabilities. Other braces that feature a single upright, can only be used to treat unicompartmental OA. Q. What flexion and extension stops are provided with your functional braces? A. Our functional braces come installed with a ten-degree extension
stop and ship with a 0, 20, 30 and 40 degree stop. The flexion stops are
placed at 45, 60, 75 and 90 degrees. A separate full flex/extension stop
is offered to completely immobilize the brace. We limit the range because
the braces are designed to be worn after a patient has achieved greater
range-of-motion or ROM control. Q. How many different sizes of off-the-shelf braces are there and how do you determine the size? A. We offer seven different sizes of off-the-shelf braces. They range from extra small through triple extra large. Sizing is determined by taking a measurement of the thigh, circumferentially, six inches above mid-patella or knee cap. XS = 13" - 15 " Q. What brace do you suggest for MCL and LCL injuries? A. MCL and LCL injuries are common but less severe than ACL and PCL injuries because MCL and LCL injuries can heal without invasive surgical procedures. With medial and lateral support these ligaments can heal and normal function will usually return. Depending on the grade of injury (I, II or III), a 4TITUDE or Playmaker is recommended. CUSTOM CONTOUR MEASURING INSTRUMENT Q. What is the function of the CCMI (Custom Contour Measuring Instrument)? A. The CCMI is a specially designed measuring device used to accurately record the physical measurements and elevation of the leg. It records fifteen different anatomical reference points in preparation for the creation of a custom brace. Measuring tapes at the thigh and calf take into account the width and depth of these areas while contours report an accurate arch of the thigh and calf cuffs. The angle of the knee joint and the girth of the knee are taken to complete the measuring of the leg. From these measurements we are able to generate a product that is truly specific to the patient. Q. Can the Post-op braces be bent to fit the patient's leg? A. Yes, the Telescoping Post-op braces can be bent for a varus
or valgus condition above and below the hinge and at the aluminum extension
bars. Note that once the extension bars are bent, they may not slide well
to shorten but can be extended and removed. Other DonJoy and ProCare Post-op
braces have all aluminum bars and can also be bent to fit the patient's
leg.
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