Return Process

At DJO, our return policy is congruent with industry standards, with some products enjoying extended guarantees. Our custom-made Defiance brace comes with a limited lifetime warranty, while other rigid braces carry a one-year warranty. Defiance limited lifetime warranty covers only the latest brace revision.

Our products have a limited warranty from the date of purchase (see table below) against defects in materials and workmanship. Normal wear and tear during the usage of a product is not considered a defect.

Product Family
 DonJoy ProCare Aircast
Rigid Bracing      
Armor, Legend and 4Titude

12 months

 n/a

n/a

Associated soft goods*

6 months

n/a

n/a

Softgood

 6 months   6 months
Ankle Braces 6 months 6 months 6 months
Elastic 6 months 6 months 6 months
Walking Braces 6 months 6 months 6 months
Neoprene/Drytex 6 months 6 months 6 months
Post-Op Bracing 6 months 6 months 6 months
Cold Therapy 6 months n/a 6 months
Custom Bracing
Defiance n/a n/a
Frame & Hinge
 Lifetime n/a n/a

Associated soft goods*

6 months

6 months

6 months

VenaFlow cuffs

n/a

n/a

6 months

VenaFlow pump

n/a

n/a

3 years

* Soft goods accessories for rigid and functional bracing requested beyond the 6 month warranty will be sold separately.

Return Process

Before returning or exchanging any product, please call a Customer Care Representative at
800-336-6569 for a Return Authorization Number. They will assist you with product specific return policies. Non-warranty returns will be accepted within 180 days from date of purchase and will be subject to a 15% restocking fee.